What is the online ordering process and is it secure?
We offer secure online ordering through our encrypted order forms. Once you have added items in your basket, and are ready to checkout you will need to create an account. If you have already created an account with us, please log in. There is an option to reset your password if needed.
It is important that you create your account with an active email address, and for current students a @janchetna email address is HIGHLY recommended. We will send you a confirmation with your order number in an email to that address. (To insure deliver please add janchetna@gmail.com to your address book to prevent it being lost in your SPAM folder.)
You should give us your valid contact information take into account any moves you may have made since you initially created your account. After you log in, you will be taken to the page where you can enter in updated shipping or payment information.
You’ll receive your order number once you have submitted your order.
We will notify you if we are out of stock on an item you order. Please supply us with a daytime phone number and email address (check it frequently) so that we may contact you if necessary. You will receive a call from a number you don’t know.